Build guide
E-commerce Customer Center OS
Customer ticket logs, refund requests, channel KPI reports, FAQ templates, and team shift plans.
For: Boutiques, gift shops, specialty stores, florists and small online shops
- Linked databases
- 8
- Connections
- 6
- Automatic calculations
- 12
- Ready-made views
- 19
What it saves you
- Customer emails and chats with reason, channel and age - tickets past your response target flag themselves.
- Every refund with reason and amount, so you can see which products and reasons cost the most.
- Margin and markup per product are calculated from cost and price
- Units sold and revenue per product roll up from the sales log
- Products below their reorder point form tomorrow's order list
- Late supplier orders and big-spending customers are one click away
How the parts work together
- Set up: Add products with cost, price and reorder point → Link each product to its supplier
- Daily close: Log sales from the till report → Link regulars as customers
- Weekly buying: Open "Reorder now" grouped by supplier → Raise a purchase order → Chase anything in "Late orders"
Databases inside
Products
Your catalogue with cost, price and stock. Units sold, revenue and margin are calculated from linked sales.
13 fields · 4 calculated automatically · linked to Suppliers, Sales Log, Refunds & Returns
Views: Catalogue, Reorder now, Best sellers, Shelf gallery
Sales Log
Sales by product and day, from the till export or typed in at close. Totals feed product revenue and customer spend.
8 fields · 1 calculated automatically · linked to Products, Customers
Views: This week, By channel, Sales calendar
Customers
Regulars and trade accounts with total spend rolled up from sales - your shortlist for events, previews and thank-yous.
8 fields · 2 calculated automatically · linked to Sales Log, Support Tickets
Views: Top customers, Trade accounts
Suppliers
Makers and wholesalers with terms and lead times. Spend and product count roll up automatically.
8 fields · 2 calculated automatically · linked to Products, Purchase Orders
Views: All suppliers
Purchase Orders
Orders placed with suppliers, expected dates and totals. Late orders flag themselves.
7 fields · 1 calculated automatically · linked to Suppliers
Views: Incoming, Late orders
Promotions & Events
Sales, pop-ups and launches with dates, budget and results so you can repeat what works.
8 fields · 1 calculated automatically
Views: Promo calendar, Results
Support Tickets
Customer emails and chats with reason, channel and age - tickets past your response target flag themselves.
7 fields · 1 calculated automatically · linked to Customers
Views: By status, Overdue, By reason
Refunds & Returns
Every refund with reason and amount, so you can see which products and reasons cost the most.
6 fields · linked to Products
Views: This month, By reason
You get the finished workspace, not homework.
Buy it once for $29 or get it with your membership, then duplicate it into Notion with every field, link, formula, view and example row already set up.
See E-commerce Customer Center OS →